Support



Terms of service

Welcome to the Billiesbowsfashion.com website

 

Terms and Conditions. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions.

  1. Use of the website  
    Eligibility

  2. To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under English law you must:

    1. a) register to use the Website;
    2. b) be the holder of a valid debit/credit card.

    You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting Customer Services on the following email Billiesbowsfashion@outlook.com. Alternatively if you are a registered customer you can update your details through the "my account" page.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Privacy

Please review our Privacy Policy, which explains our use of information you provide via the Website, so that you may understand our privacy practices.

Language

This contract shall be concluded in English.

Placing an order and order acceptance

You place your order request for goods from the Website by clicking on the "Confirm Purchase" button at the end of the online ordering process. You will be guided through the process of placing an order by a series of simple instructions on the website.

Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order which has been debited to your Paypal Account, credit or debit card via Stripe.

Your account

By using the website you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account. If you have a reason to believe that your password has become known to somebody else, or is likely to be used in a way that is unauthorised by you, you should contact us immediately. If you forget your password, we will reset it upon your request and send it to the email address you registered with. All the personal information that you provide will be held in accordance with the Privacy Policy.

  1. Description of products

    We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered on to the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on the Website at any particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy (see 2 above)

  2. Payment

    All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payments section of this website. All payments are subject to validation checks and authorisation by the card issuer, or Paypal. If your payment is refused or not authorised for any reason we will not be liable for any delay or non delivery of goods.

  3. Passing of property

    We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

  4. Risk

    Risk in the goods will pass to you on delivery to you

  1. Acceptance

    Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If not such action is taken, we shall not be obliged to accept any rejection at a later date. Your statutory rights are not affected.

    If you have not received the entire order as detailed on the order acknowledgement email sent to you when an order is received, please contact our customer services on the following email (open 9.00am to 5.00pm Monday to Friday) Billiesbowsfashion@outlook.com 

Cancellation and returns procedure

Please note that you may cancel this contract if you give us notice by telephone or email before the expiry of a period of 14 working days beginning with the day after the day of delivery of the goods.